Return Policy and Return Form

Please note that returns and exchanges are only accepted within 30 days of purchase. Additionally, for food items, such as matcha, we only accept returns and exchanges for defective products that are unused and in their original packaging. For non-food items, we only accept returns and exchanges for defective products that are unopened and in their original packaging.

Cancellations

After you place an order, you may cancel it at any time prior to receiving a shipment confirmation or the day before the event, such as tea ceremony, takes place. To cancel an order, please email office@setsugekkaNY.com. If your order is cancelled prior to shipment, you will not be charged. Cancellation requests will not be accepted once shipment has been confirmed.

Gift Card

Gift Card has no fees and no expiration date. No returns and no refunds on Gift Cards. Gift Card is redeemable towards any item both online and at Setsugekka East Village.

Download Sample Return Form

Opening Hours

Mon & Wed - Fri

7:30am - 10am

1pm - 4pm

6pm - 8pm

Sat & Sun

10am - 4:30pm

7pm - 9pm

Tues Closed

Special Hours

We occasionally change opening hours due to special events, such as tea lesson, tea ceremony, etc.

1/19 Closed at 4pm
1/22 Closed
1/27 11am - 12pm Closed
1/28 11am - 12:30pm Closed

Location

Setsugekka East Village

74 E 7th Street, New York, NY 10003 (between 1st & 2nd Ave.)