Please note that returns and exchanges are only accepted within 30 days of purchase. Additionally, for food items, such as matcha, we only accept returns and exchanges for defective products that are unused and in their original packaging. For non-food items, we only accept returns and exchanges for defective products that are unopened and in their original packaging.
After you place an order, you may cancel it at any time prior to receiving a shipment confirmation or the day before the event, such as tea ceremony, takes place. To cancel an order, please email office@setsugekkaNY.com. If your order is cancelled prior to shipment, you will not be charged. Cancellation requests will not be accepted once shipment has been confirmed.
Gift Card has no fees and no expiration date. No returns and no refunds on Gift Cards. Gift Card is redeemable towards any item both online and at Setsugekka East Village.